Contact Us

Reaching the right team

Bait & Phish has been operating since 2010 and answers most contact requests within one business day. The contact form above routes to the appropriate inbox based on the topic of your message; you can also reach the right team directly:

• Sales and pricing - sales@baitandphish.com for plan scoping, multi-tenant deployments, MSP/MSSP partnership inquiries and cyber-insurance evidence questions.
• Technical support - support@baitandphish.com for platform questions, campaign troubleshooting, allowlisting help and account access issues.
• General inquiries - info@baitandphish.com for press, media, partnership and anything that doesn't fit sales or support.
• Phone - 1-888-774-5678, available during North American business hours. Sales and onboarding calls are scheduled by request; we don't push prospective customers through a sales gauntlet.

What to include when contacting sales

If you're scoping a paid deployment, the questions that move the conversation along quickly: how many employees, which compliance frameworks (SOC 2, HIPAA, PCI DSS, etc.) need evidence support, whether you need SMS phishing or voice phishing coverage in addition to email, what email environment you run (Microsoft 365, Google Workspace) and any timeline anchored to a renewal or audit window. We can usually scope a deployment and quote pricing within the first call.

Not yet ready for sales? The 25-user free trial ships you a working campaign in 30 minutes with no credit card and no sales call. Most prospective customers run the trial first and contact sales after the first campaign produces a real baseline measurement on their own workforce.